{"id":13,"date":"2026-05-22T16:58:26","date_gmt":"2026-05-22T16:58:26","guid":{"rendered":"https:\/\/diagmonauto.com\/shop\/?page_id=13"},"modified":"2026-05-22T17:22:22","modified_gmt":"2026-05-22T17:22:22","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/diagmonauto.com\/shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Thank you for shopping with us.<\/p>\n

We strive to provide high-quality digital products and excellent customer service. Please read our refund and returns policy carefully before making a purchase.<\/p>\n

1. Products<\/h2>\n

Our store offers both digital and physical products including:<\/p>\n

    \n
  • Workshop manuals<\/li>\n
  • Electrical wiring diagrams<\/li>\n
  • Diagnostic software<\/li>\n
  • Technical documentation<\/li>\n
  • Automotive-related physical products and accessories<\/li>\n<\/ul>\n

    Digital products are delivered electronically, while physical items are shipped to the customer\u2019s delivery address.<\/p>\n

    2. 30-Day Return and Refund Policy<\/h2>\n

    We offer a 30-day return and refund period from the date of purchase.<\/p>\n

    Customers may request a refund or return within 30 days if:<\/p>\n

      \n
    • A digital product is inaccessible or cannot be downloaded<\/li>\n
    • The delivered product is significantly different from its description<\/li>\n
    • A file is corrupted or unusable<\/li>\n
    • There is a verified technical issue preventing normal use<\/li>\n
    • A physical product arrives damaged, defective or incorrect<\/li>\n<\/ul>\n

      3. Non-Refundable Situations<\/h2>\n

      Refunds or returns may not be granted in the following cases:<\/p>\n

        \n
      • The customer purchased the wrong product by mistake<\/li>\n
      • The customer no longer needs the product<\/li>\n
      • The customer lacks the required technical knowledge or equipment<\/li>\n
      • Compatibility limitations clearly stated on the product page<\/li>\n
      • Physical products returned damaged due to customer misuse<\/li>\n
      • Returned physical items are incomplete or missing original packaging<\/li>\n
      • Abuse, fraudulent claims or repeated refund requests<\/li>\n<\/ul>\n

        4. Refund Request Procedure<\/h2>\n

        To request a refund, customers must contact us within 30 days of purchase and provide:<\/p>\n

          \n
        • Order number<\/li>\n
        • Description of the issue<\/li>\n
        • Supporting screenshots or technical details if applicable<\/li>\n<\/ul>\n

          We review all requests individually and aim to respond within a reasonable timeframe.<\/p>\n

          5. Approved Refunds<\/h2>\n

          If a refund is approved, the amount will be returned using the original payment method.<\/p>\n

          Processing times may vary depending on the payment provider.<\/p>\n

          6. Product Access<\/h2>\n

          We reserve the right to revoke access to refunded digital products after a refund has been completed.<\/p>\n

          7. Chargebacks and Fraud Prevention<\/h2>\n

          Unauthorized chargebacks, fraudulent disputes or abuse of our refund system may result in account suspension and restricted access to our services.<\/p>\n

          8. Contact<\/h2>\n

          For questions regarding refunds or returns, please contact us through our website contact page.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Thank you for shopping with us. We strive to provide high-quality digital products and excellent customer service. Please read our<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/diagmonauto.com\/shop\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}