Thank you for shopping with us.

We strive to provide high-quality digital products and excellent customer service. Please read our refund and returns policy carefully before making a purchase.

1. Products

Our store offers both digital and physical products including:

  • Workshop manuals
  • Electrical wiring diagrams
  • Diagnostic software
  • Technical documentation
  • Automotive-related physical products and accessories

Digital products are delivered electronically, while physical items are shipped to the customer’s delivery address.

2. 30-Day Return and Refund Policy

We offer a 30-day return and refund period from the date of purchase.

Customers may request a refund or return within 30 days if:

  • A digital product is inaccessible or cannot be downloaded
  • The delivered product is significantly different from its description
  • A file is corrupted or unusable
  • There is a verified technical issue preventing normal use
  • A physical product arrives damaged, defective or incorrect

3. Non-Refundable Situations

Refunds or returns may not be granted in the following cases:

  • The customer purchased the wrong product by mistake
  • The customer no longer needs the product
  • The customer lacks the required technical knowledge or equipment
  • Compatibility limitations clearly stated on the product page
  • Physical products returned damaged due to customer misuse
  • Returned physical items are incomplete or missing original packaging
  • Abuse, fraudulent claims or repeated refund requests

4. Refund Request Procedure

To request a refund, customers must contact us within 30 days of purchase and provide:

  • Order number
  • Description of the issue
  • Supporting screenshots or technical details if applicable

We review all requests individually and aim to respond within a reasonable timeframe.

5. Approved Refunds

If a refund is approved, the amount will be returned using the original payment method.

Processing times may vary depending on the payment provider.

6. Product Access

We reserve the right to revoke access to refunded digital products after a refund has been completed.

7. Chargebacks and Fraud Prevention

Unauthorized chargebacks, fraudulent disputes or abuse of our refund system may result in account suspension and restricted access to our services.

8. Contact

For questions regarding refunds or returns, please contact us through our website contact page.